[SOLVED] Request failures to the store

The snapstore is experiencing some problems with external requests either being slow or failing.

We are investigating the cause.


Can you give us an ETA? or some more information about the problems.

I’m unable to connect the store.

We’re actively investigating and are shedding load to restore normal service, we don’t have an ETA at this time.


The store is now operational again, please let us know if you experience any further problems.

1 Like


I’m still having the ‘Unknown keys’ error when trying to upload a kernel snap:

Is that still expected?



That is this problem: Builds failing automated review
Which is unrelated to this outage, a fix for that should be along shortly, we were unfortunately delayed in it’s deployment by the production outage problems yesterday.

1 Like

We are again experiencing a partial outage in the store. Please bear with us whilst we address the issues, note that we have temporarily disabled search as part of the mitigation.

1 Like

as of 12pm UTC today, fixes are in place and search API re-enabled. We apologize for the inconvenience and will be taking further steps to ensure we have ample spare capacity going forward.

1 Like