I know the forums are the place for requests (only? i think?), and most times it seems like that works well but is there (or should there be) an actual place where “tickets” can be filed that are given an actual issue # that can be tracked.
For transparency it seems like that would be necessary. In addition the “community” could know that issues are in fact answered and dealt with in a timely manner.
I have seen some issues either go unanswered or take a while to be answered or need additional prodding to be answered.
I guess, is there a level of service that individual publishers of snaps can expect? Is it always just best effort?
Since there is only one store it seems like a higher degree of transparency and service would be required even if it is “free”. In the same way I suppose that the Google Play store is managed.
A developer account is indeed required to publish snaps to the store already so that part is handled. Perhaps it’s through that a more official “ticket” can be filed?
Then there’s this issue:
… about monetizing snaps that has never really had a proper answer.