Acrobat reader dc does not working after installed

snap
1

I am using ubuntu 18.04,I Installed acrobat reader dc snap using gnome software, but after installed app and download the spanish language the app does not run in any way.

2

I did redone the Spanish install and it works fine here no issues, but do note that when snap completes download of setup file after selecting the preferred language it unpacks the installer and silently installs app in background which would take time depending on the system and then it launches the app after installing it.

3

I unsinstalled acrobat and reinstalled again, but I have the same problem. The app does not launch

4

Try launching snap from terminal and provide me logs.

snap run acrordrdc

If you are doing reinstall again then make sure you remove broken snap data or remove that directory completely from.

$HOME/snap/acrordrdc

5

~$ snap run acrordrdc
wine: cannot find ‘/home/lvaskz/snap/acrordrdc/common/.wine/drive_c/Program Files/Adobe/Acrobat Reader DC/Reader/AcroRd32.exe’

This is what I have.
PD: sorry for delay

6

Looks like broken install, can you remove snap data directory I mentioned above and re run snap from terminal and provide log and wait for it patiently to complete the install after selecting your language.

7

I did it, same error . I tried something different
~$ sudo acrordrdc
[sudo] contraseña para lvaskz:
mkdir: cannot create directory ‘/run/user/0’: Permission denied
No protocol specified
No protocol specified
0014:err:ole:marshal_object couldn’t get IPSFactory buffer for interface {00000131-0000-0000-c000-000000000046}
0014:err:ole:marshal_object couldn’t get IPSFactory buffer for interface {6d5140c1-7436-11ce-8034-00aa006009fa}
0014:err:ole:StdMarshalImpl_MarshalInterface Failed to create ifstub, hres=0x80004002
0014:err:ole:CoMarshalInterface Failed to marshal the interface {6d5140c1-7436-11ce-8034-00aa006009fa}, 80004002
0014:err:ole:get_local_server_stream Failed: 80004002
0010:err:winediag:nodrv_CreateWindow Application tried to create a window, but no driver could be loaded.
0010:err:winediag:nodrv_CreateWindow Make sure that your X server is running and that $DISPLAY is set correctly.
0012:err:winediag:nodrv_CreateWindow Application tried to create a window, but no driver could be loaded.
0012:err:winediag:nodrv_CreateWindow Make sure that your X server is running and that $DISPLAY is set correctly.
0012:err:ole:apartment_createwindowifneeded CreateWindow failed with error 0
0012:err:ole:apartment_createwindowifneeded CreateWindow failed with error 0
0012:err:ole:marshal_object couldn’t get IPSFactory buffer for interface {00000131-0000-0000-c000-000000000046}
0012:err:ole:apartment_createwindowifneeded CreateWindow failed with error 14007
0012:err:ole:StdMarshalImpl_MarshalInterface Failed to create ifstub, hres=0x800736b7
0012:err:ole:CoMarshalInterface Failed to marshal the interface {6d5140c1-7436-11ce-8034-00aa006009fa}, 800736b7
0012:err:ole:get_local_server_stream Failed: 800736b7
000b:err:winediag:nodrv_CreateWindow Application tried to create a window, but no driver could be loaded.
000b:err:winediag:nodrv_CreateWindow Make sure that your X server is running and that $DISPLAY is set correctly.
wine: configuration in ‘/root/snap/acrordrdc/common/.wine’ has been updated.

Running Wine/winetricks as root is highly discouraged. See https://wiki.winehq.org/FAQ#Should_I_run_Wine_as_root.3F

Your version of wine 3.0.4 is no longer supported upstream. You should upgrade to 4.x

Using winetricks 20190615-next - sha256sum: 5bcdadda63aa02330e33861197bfbcb3d72711ca6ca1f5d87e03f6953ca764d8 with wine-3.0.4 and WINEARCH=win32
Failed to Fopen file /etc/wgetrc
Failed to Fopen file /etc/wgetrc
wget: Cannot read /etc/wgetrc (Permission denied).
Executing w_do_call mspatcha
Executing load_mspatcha
Executing mkdir -p /root/snap/acrordrdc/common/.cache/winetricks/win2ksp4
Executing cd /root/snap/acrordrdc/common/.cache/winetricks/win2ksp4
Downloading https://ftp.gnome.org/mirror/archive/ftp.sunet.se/pub/security/vendor/microsoft/win2000/Service_Packs/usa/W2KSP4_EN.EXE to /root/snap/acrordrdc/common/.cache/winetricks/win2ksp4
Failed to Fopen file /etc/wgetrc
Failed to Fopen file /etc/wgetrc
wget: Cannot read /etc/wgetrc (Permission denied).
–2019-07-25 08:17:18-- https://ftp.gnome.org/mirror/archive/ftp.sunet.se/pub/security/vendor/microsoft/win2000/Service_Packs/usa/W2KSP4_EN.EXE
Resolving ftp.gnome.org (ftp.gnome.org)… 194.71.11.165, 194.71.11.173, 2001:6b0:19::165, …
Connecting to ftp.gnome.org (ftp.gnome.org)|194.71.11.165|:443… connected.
HTTP request sent, awaiting response… 302 Found
Location: https://saimei.ftp.acc.umu.se/mirror/archive/ftp.sunet.se/pub/security/vendor/microsoft/win2000/Service_Packs/usa/W2KSP4_EN.EXE [following]
–2019-07-25 08:17:19-- https://saimei.ftp.acc.umu.se/mirror/archive/ftp.sunet.se/pub/security/vendor/microsoft/win2000/Service_Packs/usa/W2KSP4_EN.EXE
Resolving saimei.ftp.acc.umu.se (saimei.ftp.acc.umu.se)… 194.71.11.138, 2001:6b0:19::138
Connecting to saimei.ftp.acc.umu.se (saimei.ftp.acc.umu.se)|194.71.11.138|:443… connected.
HTTP request sent, awaiting response… 200 OK
Length: 135477136 (129M) [application/x-msdownload]
Saving to: ‘W2KSP4_EN.EXE’

W2KSP4_EN.EXE 100%[=========================>] 129,20M 246KB/s in 10m 34s

2019-07-25 08:28:04 (209 KB/s) - ‘W2KSP4_EN.EXE’ saved [135477136/135477136]

Executing cd /home/lvaskz
Executing cabextract -q -d /root/snap/acrordrdc/common/.wine/dosdevices/c:/windows/temp/mspatcha -L -F i386/mspatcha.dl /root/snap/acrordrdc/common/.cache/winetricks/win2ksp4/W2KSP4_EN.EXE
Executing cabextract -q --directory=/root/snap/acrordrdc/common/.wine/dosdevices/c:/windows/system32 /root/snap/acrordrdc/common/.wine/dosdevices/c:/windows/temp/mspatcha/i386/mspatcha.dl
Using native,builtin override for following DLLs: mspatcha
Executing wine regedit /S C:\windows\Temp_mspatcha\override-dll.reg
No protocol specified
No protocol specified
Unable to init server: Could not connect: Connection refused

(yad:3685): Gtk-WARNING **: 08:28:06.837: cannot open display: :0

I can not run it, something is wrong with acrobat snap I guess

8

are you running a wayland session ?

also do not use sudo when trying to collect logs for a thing that dies in a user session !

9

No I am not. I using kde neon 5.16.3 and Ubuntu 18.04. No wayland session

10

Tried both version - Stable and Edge.
System:
Host: GSV-D-Linux Kernel: 5.5.0-050500-generic x86_64 bits: 64
compiler: gcc v: 9.2.1 Desktop: Cinnamon 4.4.8 info: plank
wm: muffin 4.4.2 dm: LightDM 1.26.0 Distro: Linux Mint 19.3 Tricia
base: Ubuntu 18.04 bionic

Fail:

~$ sudo snap install acrordrdc --edge
[sudo] password for gsv-admin:
acrordrdc (edge) 2018.011.20063 from Taqi Raza (mmtrt) installed
gsv-admin@GSV-D-Linux:~$ snap list
Name Version Rev Tracking Publisher Notes
acrordrdc 2018.011.20063 8 edge mmtrt -
core18 20200124 1668 stable canonical✓ base
fwupd 1.3.6 1501 stable richard-hughes classic
gtk-common-themes 0.1-28-g1503258 1440 stable canonical✓ -
snapd 2.43.2 6240 stable canonical✓ snapd
wine-platform-3-stable 3.0.4 6 stable mmtrt -
wine-platform-runtime v1.0 89 stable mmtrt -
~$ snap run acrordrdc
0012:err:ole:marshal_object couldn’t get IPSFactory buffer for interface {00000131-0000-0000-c000-000000000046}
0012:err:ole:marshal_object couldn’t get IPSFactory buffer for interface {6d5140c1-7436-11ce-8034-00aa006009fa}
0012:err:ole:StdMarshalImpl_MarshalInterface Failed to create ifstub, hres=0x80004002
0012:err:ole:CoMarshalInterface Failed to marshal the interface {6d5140c1-7436-11ce-8034-00aa006009fa}, 80004002
0012:err:ole:get_local_server_stream Failed: 80004002
0014:err:ole:marshal_object couldn’t get IPSFactory buffer for interface {00000131-0000-0000-c000-000000000046}
0014:err:ole:marshal_object couldn’t get IPSFactory buffer for interface {6d5140c1-7436-11ce-8034-00aa006009fa}
0014:err:ole:StdMarshalImpl_MarshalInterface Failed to create ifstub, hres=0x80004002
0014:err:ole:CoMarshalInterface Failed to marshal the interface {6d5140c1-7436-11ce-8034-00aa006009fa}, 80004002
0014:err:ole:get_local_server_stream Failed: 80004002
wine: configuration in ‘/home/gsv-admin/snap/acrordrdc/common/.wine’ has been updated.

Github down? version ‘’ doesn’t appear to be a valid version

Your version of wine 3.0.4 is no longer supported upstream. You should upgrade to 4.x

Using winetricks 20191224-next - sha256sum: ad7e49675d0a0a1c375e28c43b5c923165fb1950f423d1d8ddbfb48248c99c6d with wine-3.0.4 and WINEARCH=win32
Executing w_do_call mspatcha
Executing load_mspatcha
Executing mkdir -p /home/gsv-admin/snap/acrordrdc/common/.cache/winetricks/win2ksp4
Executing cd /home/gsv-admin/snap/acrordrdc/common/.cache/winetricks/win2ksp4
Downloading >> link /mirror/archive/ftp.sunet.se/pub/security/vendor/microsoft/win2000/Service_Packs/usa/W2KSP4_EN.EXE to /home/gsv-admin/snap/acrordrdc/common/.cache/winetricks/win2ksp4
–2020-02-15 09:06:26-- >> link /mirror/archive/ftp.sunet.se/pub/security/vendor/microsoft/win2000/Service_Packs/usa/W2KSP4_EN.EXE
Resolving >> link ( >> link )… failed: Temporary failure in name resolution.
wget: unable to resolve host address ‘ >> link ’
Executing cd /home/gsv-admin/snap/acrordrdc/common/.cache/winetricks/win2ksp4
Downloading >> link /web/2000/ >> link /mirror/archive/ftp.sunet.se/pub/security/vendor/microsoft/win2000/Service_Packs/usa/W2KSP4_EN.EXE to /home/gsv-admin/snap/acrordrdc/common/.cache/winetricks/win2ksp4
–2020-02-15 09:06:26-- >> link /web/2000/ >> link /mirror/archive/ftp.sunet.se/pub/security/vendor/microsoft/win2000/Service_Packs/usa/W2KSP4_EN.EXE
Resolving >> link ( >> link )… failed: Temporary failure in name resolution.
wget: unable to resolve host address ‘ >> link ’

Downloading >> link /web/2000/ >> link /mirror/archive/ftp.sunet.se/pub/security/vendor/microsoft/win2000/Service_Packs/usa/W2KSP4_EN.EXE failed

ERROR: /tmp/AcroRdrDC1801120063_en_US.exe
/tmp/AcroRdrDC1801120063_en_US.exe
Open ERROR: Can not open the file as [PE] archive

wine: cannot find ‘/tmp/dl/setup.exe’
–2020-02-15 09:06:55-- >> link /mmtrt/896cf131e3956b23e8e47a5a52f58b01/raw/097cbd0eeb836d69a84423aaef9a7ead2840a111/acrordr
Resolving >> link ( >> link )… failed: Temporary failure in name resolution.
wget: unable to resolve host address ‘ >> link ’
mv: cannot stat ‘/home/gsv-admin/snap/acrordrdc/common/.wine/drive_c/Program Files/Adobe/Acrobat Reader DC/Reader/AcroCEF/RdrCEF.exe’: No such file or directory
wine: cannot find ‘/home/gsv-admin/snap/acrordrdc/common/.wine/drive_c/Program Files/Adobe/Acrobat Reader DC/Reader/AcroRd32.exe’

11

Maybe try getting that manually.

delete this folder "$HOME/snap/acrordrdc" then

wget "https://ftp.gnome.org/mirror/archive/ftp.sunet.se/pub/security/vendor/microsoft/win2000/Service_Packs/usa/W2KSP4_EN.EXE" -P "$HOME/snap/acrordrdc/common/.cache/winetricks/win2ksp4/"

snap run acrordrdc

winetricks downloads and installs that fine here without any issues.

12

Even if I donwload W2KSP4_EN.EXE manually, the process fails further down the line as a lot of the links to web.archive.org… cannot be resolved. Does anyone know what is going on and if there is a way around this?