Stuck changing snapcraft account name

I am trying to create a new snapcraft account to move my snap there, but I have been stuck on this over the past two weeks, waiting desperately for an answer to this question:

I just want to register the “cyberbotics” username on

Can someone here help me with this issue?

@cjwatson or @wgrant may be able to help here. Not sure how we deal with recovering deleted accounts.

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Should be sorted out now. Sorry for the delay.

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Almost. I could create my new account (cyberbotics). However, when I log in, I get this error:

Bad Gateway
Please try again later

You can check the service status at

If the problem persists please check the Snapcraft forum or report an issue.

My other account (olivier-michel) is working fine.