Snap zoom-client won't start

Hi there, zoom-client won’t start neither in 20.04 nor in 22.04. Terminal output is:

$ zoom-client Testing for explicit PulseAudio choice… …and PulseAudio has been explicitly chosen, so using it.

What can I do about this?

Kind regards

Stefan

I’m seeing the same issue. For now you could use snap revert zoom-client to roll back to the previous version until a fix can be released.

please attach

~/snap/zoom-client/current/.zoom/logs/zoom_stdout_stderr.log

or post it to a pastebin and link it here … (and yes, to get back to the working version you can always snap revert zoom-client)

Here is mine:

ZoomLauncher started.
Zoom path is: /snap/zoom-client/175/zoom
cmd line: --no-sandbox
Start subprocess: /snap/zoom-client/175/zoom/zoom sucessfully,  process pid: 496749 
No PulseAudio daemon running, or not running as session daemon.
                             Class      App      Lib Possible Culprit Flags
                resip::Connection      648      648 
                      resip::Data       36       36 
                 resip::DnsResult     1080     1080 
                   resip::Headers        1        1 
          resip::MsgHeaderScanner       40       40 
                resip::SipMessage     5208     5208 
         resip::TransportSelector      864      864 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28 

zoom started.
No PulseAudio daemon running, or not running as session daemon.
No PulseAudio daemon running, or not running as session daemon.
                             Class      App      Lib Possible Culprit Flags
                resip::Connection      648      648 
                      resip::Data       36       36 
                 resip::DnsResult     1080     1080 
                   resip::Headers        1        1 
          resip::MsgHeaderScanner       40       40 
                resip::SipMessage     5208     5208 
         resip::TransportSelector      864      864 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28   
 
                          Class      App      Lib Possible Culprit Flags
                resip::Connection      648      648 
                      resip::Data       36       36 
                 resip::DnsResult     1080     1080 
                   resip::Headers        1        1 
          resip::MsgHeaderScanner       40       40 
                resip::SipMessage     5208     5208 
         resip::TransportSelector      864      864 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28 

zoom started.
zoom started.
[0422/162027.827811:FATAL:platform_shared_memory_region_posix.cc(255)] This is frequently caused by incorrect permissions on /dev/shm.  Try 'sudo chmod 1777 /dev/shm' to fix.
zoom was exited due to a handled signal: 5 
ZoomLauncher exit.

try rm -rf /dev/shm/snap.zoom-client and then try starting it again …

Just gave this a try but I still get the same error. After restarting zoom it did not try to recreate the /dev/shm/snap.zoom-client folder.

hmm, then try clearing the namespace for the snap with:

sudo /snap/snapd/current/usr/lib/snapd/snap-discard-ns zoom-client

it should really have it re-created on new start …

Wonderful, the last command seems to have worked.

1 Like

I’m having similar problems, and running sudo rm -rf /dev/shm/snap.zoom-client and sudo /snap/snapd/current/usr/lib/snapd/snap-discard-ns zoom-client have not helped.

ZoomLauncher started.
Zoom path is: /snap/zoom-client/175/zoom
cmd line: --no-sandbox
Start subprocess: /snap/zoom-client/175/zoom/zoom sucessfully,  process pid: 35049 
No PulseAudio daemon running, or not running as session daemon.
                             Class      App      Lib Possible Culprit Flags
                resip::Connection      648      648 
                      resip::Data       36       36 
                 resip::DnsResult     1080     1080 
                   resip::Headers        1        1 
          resip::MsgHeaderScanner       40       40 
                resip::SipMessage     5208     5208 
         resip::TransportSelector      864      864 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28 

zoom started.
No PulseAudio daemon running, or not running as session daemon.
No PulseAudio daemon running, or not running as session daemon.
                             Class      App      Lib Possible Culprit Flags
                resip::Connection       648        648   
                                             resip:: Data Class      36       36  
          App             Lib   Possible Culprit Flags 
    resip:: DnsResult       1080       1080   
              resip:: Connection          648        648   
      resip:: Headers          1          1   
                     resip:: MsgHeaderScannerresip:: Data      40        36      40        36
  
                              resip:: SipMessage  resip::    5208DnsResult      5208    1080  
    1080   
              resip:: TransportSelector        864        864   
          resip:: Headers          1          1   
                  resip:: Tupleresip:: MsgHeaderScanner     128        40     128        40
  
                          resip:: UdpTransport       1144resip:: SipMessage    1144      5208
      5208   
              resip:: GenericIPAddress  resip::      28TransportSelector        28     864  
     864
 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28 

zoom started.
zoom started.
Client: Breakpad is using Single Client Mode! client fd = -1
Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.
qt.qpa.plugin: Could not load the Qt platform plugin "wayland-egl" in "" even though it was found.
This application failed to start because no Qt platform plugin could be initialized. Reinstalling the application may fix this problem.

Available platform plugins are: eglfs, linuxfb, minimal, minimalegl, offscreen, vnc, wayland-egl, wayland, wayland-xcomposite-egl, wayland-xcomposite-glx, xcb.

zoom was exited due to a handled signal: 6 
ZoomLauncher exit.