Hello all!
I am having trouble with installing the app from my health care provider called barmer-ecare. I have been trying to troubleshoot this myself over the weekend and I am stuck. I updated my version of kubuntu from 20.04 to 22.04 a while ago and I have read that sometimes causes problems.
son@son-desktop:~$ sudo snap install barmer-ecare
error: snap "barmer-ecare" not found
son@son-desktop:~$ snap find barmer
Name Version Publisher Notes Summary
barmer-ecare 23.7.2 barmer - Organisieren Sie Ihre Gesundheitsdaten mit der elektronischen Patientenakte.
son@son-desktop:~$ SNAPD_DEBUG=1 snap install barmer-ecare
2024/04/28 13:39:41.868752 logger.go:93: DEBUG: restarting into "/snap/snapd/current/usr/bin/snap"
2024/04/28 13:39:45.452203 logger.go:93: DEBUG: error: snap not found
error: snap "barmer-ecare" not found
son@son-desktop:~$ snap --version
snap 2.62
snapd 2.62
series 16
ubuntu 22.04
kernel 5.15.0-105-generic
If you need more information, I am happy to supply it. I have an appointment in the university clinic soon and I need compile the reports from other doctors, so help would greatly be appreciated.
Does anyone have any ideas how I can fix the snap installation on my system?
Thanks in advance.
aoyama
April 28, 2024, 1:58pm
2
I tried on my ubuntu 24.04 and canot install this snap too. Same behavior.
I guess something wrong with this snap or we get a snap bug.
popey
April 28, 2024, 5:41pm
3
This is almost certainly due to geoip controls. The publisher of the snap probably configured it to only be allowed in certain regions or countries. Either you’re not in that country, or your ip is erroneously detected as not being in that country.
Thank you for all the replies so far.
I also noticed some problems with other snaps. For example when I tried to run Kfind:
son@son-desktop:~$ kfind
cannot locate base snap core22: No such file or directory
son@son-desktop:~$ snap list
Name Version Rev Tracking Publisher Notes
anki-woodrow 2.1.35 35 latest/stable woodrow -
argos-translate 1.6.5 13 latest/stable argosopentech -
argos-translate-base-langs 1.0.1 2 latest/stable argosopentech -
bare 1.0 5 latest/stable canonical✓ base
core 16-2.61.2 16928 latest/stable canonical✓ core
core18 20240416 2823 latest/stable canonical✓ base
core20 20240227 2264 latest/stable canonical✓ base
core22 20240408 1380 latest/stable canonical✓ base
docfetcher 1.1.25-snap1 4 latest/stable vasilisc -
firefox 124.0.2-1 4090 latest/stable mozilla✓ -
fslint-unofficial v0.1.14 73 latest/stable tgagor -
gnome-3-28-1804 3.28.0-19-g98f9e67.98f9e67 198 latest/stable canonical✓ -
gnome-3-38-2004 0+git.efb213a 143 latest/stable canonical✓ -
gnome-42-2204 0+git.510a601 176 latest/stable canonical✓ -
gtk-common-themes 0.1-81-g442e511 1535 latest/stable canonical✓ -
gtk2-common-themes 0.1 13 latest/stable canonical✓ -
kde-frameworks-5-99-qt-5-15-7-core20 5.99.0 7 latest/stable kde✓ -
kde-frameworks-5-core18 5.67.0 35 latest/stable kde✓ -
kf5-5-110-qt-5-15-11-core22 5.110 3 latest/stable kde✓ -
kf5-5-111-qt-5-15-11-core22 5.111 7 latest/stable kde✓ -
kfind 23.08.4 20 latest/stable kde✓ -
ktouch 23.08.4 118 latest/stable kde✓ -
olivia 1.2 143 latest/stable keshavnrj✪ -
puddletag-snap 2.2.0 9 latest/stable tschlaeppi -
qt5-core20 20.04 17 latest/stable keshavnrj✪ -
qt551 5.x-core18 44 latest/stable keshavnrj✪ -
rpi-imager 1.8.5 630 latest/stable waveform -
snapd 2.62 21465 latest/stable canonical✓ snapd
tradingview 2.7.5 51 latest/stable tradingview -
That it cant find Core22 seems just as odd as the error message above.
Here is also a SNAP DEBUG:
son@son-desktop:~$ SNAPD_DEBUG=1 kfind
2024/04/29 20:50:22.033427 logger.go:93: DEBUG: restarting into "/snap/snapd/current/usr/bin/snap"
2024/04/29 20:50:22.048301 logger.go:93: DEBUG: -- snap startup {"stage":"start", "time":"1714416622.044647"}
2024/04/29 20:50:22.054977 logger.go:93: DEBUG: executing snap-confine from /snap/snapd/21465/usr/lib/snapd/snap-confine
2024/04/29 20:50:22.055625 logger.go:93: DEBUG: SELinux not enabled
2024/04/29 20:50:22.056165 logger.go:93: DEBUG: creating transient scope snap.kfind.kfind
2024/04/29 20:50:22.056949 logger.go:93: DEBUG: using session bus
2024/04/29 20:50:22.058144 logger.go:93: DEBUG: create transient scope job: /org/freedesktop/systemd1/job/424
2024/04/29 20:50:22.058851 logger.go:93: DEBUG: job result is "done"
2024/04/29 20:50:22.058861 logger.go:93: DEBUG: transient scope snap.kfind.kfind-31ecb941-8f64-442e-883a-26355778b3c8.scope created
2024/04/29 20:50:22.059173 logger.go:93: DEBUG: waited 2.162756ms for tracking
2024/04/29 20:50:22.059185 logger.go:93: DEBUG: -- snap startup {"stage":"snap to snap-confine", "time":"1714416622.059182"}
DEBUG: -- snap startup {"stage":"snap-confine enter", "time":"1714416622.060940"}
DEBUG: umask reset, old umask was 02
DEBUG: security tag: snap.kfind.kfind
DEBUG: executable: /usr/lib/snapd/snap-exec
DEBUG: confinement: non-classic
DEBUG: base snap: core22
DEBUG: ruid: 1000, euid: 0, suid: 0
DEBUG: rgid: 1000, egid: 1000, sgid: 1000
DEBUG: apparmor label on snap-confine is: /snap/snapd/21465/usr/lib/snapd/snap-confine
DEBUG: apparmor mode is: enforce
DEBUG: -- snap startup {"stage":"snap-confine mount namespace start", "time":"1714416622.061358"}
DEBUG: creating lock directory /run/snapd/lock (if missing)
DEBUG: set_effective_identity uid:0 (change: no), gid:0 (change: yes)
DEBUG: opening lock directory /run/snapd/lock
DEBUG: set_effective_identity uid:0 (change: no), gid:1000 (change: yes)
DEBUG: opening lock file: /run/snapd/lock/.lock
DEBUG: set_effective_identity uid:0 (change: no), gid:0 (change: yes)
DEBUG: set_effective_identity uid:0 (change: no), gid:1000 (change: yes)
DEBUG: sanity timeout initialized and set for 30 seconds
DEBUG: acquiring exclusive lock (scope (global), uid 0)
DEBUG: sanity timeout reset and disabled
DEBUG: ensuring that snap mount directory is shared
DEBUG: unsharing snap namespace directory
DEBUG: set_effective_identity uid:0 (change: no), gid:0 (change: yes)
DEBUG: set_effective_identity uid:0 (change: no), gid:1000 (change: yes)
DEBUG: releasing lock 5
DEBUG: opened snap-update-ns executable as file descriptor 5
DEBUG: opened snap-discard-ns executable as file descriptor 6
DEBUG: creating lock directory /run/snapd/lock (if missing)
DEBUG: set_effective_identity uid:0 (change: no), gid:0 (change: yes)
DEBUG: opening lock directory /run/snapd/lock
DEBUG: set_effective_identity uid:0 (change: no), gid:1000 (change: yes)
DEBUG: opening lock file: /run/snapd/lock/kfind.lock
DEBUG: set_effective_identity uid:0 (change: no), gid:0 (change: yes)
DEBUG: set_effective_identity uid:0 (change: no), gid:1000 (change: yes)
DEBUG: sanity timeout initialized and set for 30 seconds
DEBUG: acquiring exclusive lock (scope kfind, uid 0)
DEBUG: sanity timeout reset and disabled
DEBUG: initializing mount namespace: kfind
cannot locate base snap core22: No such file or directory
2 Questions:
Does this maybe give a hint whats wrong with the snap installation so I can fix it?
If Popey is right, how can I confirm the theory with the GeoIP Controls?
Thanks for all the replies so far.
popey
April 29, 2024, 7:11pm
5
wsaodne:
If Popey is right, how can I confirm the theory with the GeoIP Controls?
I just remembered that I have a server in Germany. I ran snap find barmer and snap info barmer-ecare. It works from my server in Germany, but not from my server at home in the UK. I think this confirms the assertion that the snap is GeoIP restricted.
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