Impossible to install Nextcloud - snap-core-7396.mount failed

snapd
1

Hello,

I upgraded my server on Debian 9 precisely to install Nextcloud via Snap. I’ve installed Snap, then updated, upgraded and rebooted everything to hell. But every time I try to perform the command, this happens:

● snap-core-7396.mount - Mount unit for core
Loaded: loaded (/etc/systemd/system/snap-core-7396.mount; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Mon 2019-08-19 12:23:00 UTC; 19s ago
Where: /snap/core/7396
What: /var/lib/snapd/snaps/core_7396.snap
Process: 27836 ExecMount=/bin/mount /var/lib/snapd/snaps/core_7396.snap /snap/core/7396 -t squashfs (code=exited, status=32)

Aug 19 12:23:00 ns364271 systemd[1]: Mounting Mount unit for core…
Aug 19 12:23:00 ns364271 systemd[1]: snap-core-7396.mount: Mount process exited, code=exited status=32
Aug 19 12:23:00 ns364271 systemd[1]: Failed to mount Mount unit for core.
Aug 19 12:23:00 ns364271 systemd[1]: snap-core-7396.mount: Unit entered failed state.

Does somebody have an idea on how to fix this, please ?

Thanks by advance

2

what is the output of snap version ?

3

Hi, here it is:

snap version
snap 2.21-2+b1
snapd 2.21-2+b1
series 16
debian 9

Thank you

4

well, the one info i was after is missing … did it not print “kernel” as last line ?

5

I suspect you have a kernel that doesn’t include support for squashfs.

6

yes, thats what i suspect too, and the reason why i wanted to see the kernel version (stadard debian kerels should have squashfs support though) … there is also a mounting issue with one of the recent 5.x kernels (i forgot which version exactly) so the exact kernel version would be interesting nontheless.

7

Hi, thanks for your help.

No, I’ve got nothing regarding the kernel when I look for the version.

8

Well, what kernel do you use then ?

9

I’m not sure I know how to answer to that, to be honest

10

What does it print if you run uname -a in a terminal? That should give an indication of what kernel you’re running.

2 Likes
11

additionally the output of grep squashfs /proc/filesystems would be of interest …

12

Hi, here is the output:

uname -a
Linux ns364271 4.19-ovh-xxxx-std-ipv6-64 #840029 SMP Wed Aug 7 08:31:49 UTC 2019 x86_64 GNU/Linux

Thanks

13

This doesn’t look like a standard Debian 9 kernel, so as @ogra said it probably means some required kernel feature is missing. If your hosting provider restricts you to using this kernel, then I’m not sure what to suggest.

1 Like
14

Yeah OVH is pretty well-known for using non-standard kernels and still calling it Ubuntu. You should be able to install a standard one, though.

15

Hi, thanks for your answer. Technically, I’m running Debian 9 on my server. Have you got any idea how to put a normal kernel, please ?

16

Hi, sorry to bump this topic, I’d like to know if someone does have an idea on how to install a proper kernel on my server.

Thanks by advance

17

well, if it is possible, the OVH documentation should probably have info about it … if not, perhaps the OVH support can help …