Forum erroring (error 500)

forum
1

Hi there,

For the past week or so I’ve noticed the forum very constantly 500ing.

</html>
<!DOCTYPE html>
<html>
<head>
  <title>Oops - Error 500</title>
  <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body>
    <h1>Oops</h1>
    <p>The software powering this discussion forum encountered an unexpected problem. We apologize for the inconvenience.</p>
    <p>Detailed information about the error was logged, and an automatic notification generated. We'll take a look at it.</p>
    <p>No further action is necessary. However, if the error condition persists, you can provide additional detail, including steps to reproduce the error, by posting a discussion topic in the site's feedback category.</p>
</body>
</html>

I was able to reproduce it in about 5 tries of this:

while curl https://forum.snapcraft.io?a=$RANDOM ; do sleep 1; done

(and LOL, also happens with the API/backend, when trying to post this, I got a popup saying “500 Internal Server Error”).

1 Like
2

I can confirm this. It has been a very unreliable week so far. E.g. posting this answer gave me a 500 status on the first few tries.

3

Somewhere a server is filling up with error logs :slight_smile:. The errors started sometime on Dec 7th I think. I assumed it had something to do with an aws outage headline I read yesterday, but i didn’t actually read the article… Anyway, hopefully the admins figure it out.

4

I have notified the IS team yesterday, they’re on it but unclear when the problem will be fixed. The ticker is right here: https://portal.admin.canonical.com/134868 (may not be accessible publicly)

3 Likes