The mailserver sending forum notifications is identifying itself in helo commands with an internal DNS name which cannot be resolved from the outside, thus emails are rejected by any other sensibly configured mailserver.
Jul 28 00:15:13 hermes postfix/smtpd[10415]: NOQUEUE: reject: RCPT from rtr-prod-is.canonical.com[162.213.33.21]: 450 4.7.1 <juju-67b49d-prod-snapcraft-forum-14.openstacklocal>: Helo command rejected: Host not found; from=<forum+verp-5adfce135bf483ba690c0b8cda0007c3@snapcraft.io> to=<g@rgoyle.com> proto=ESMTP helo=<juju-67b49d-prod-snapcraft-forum-14.openstacklocal>