I looked for the right way to report snap bugs and found this thread which suggested just filing them on the forums and tagging the snapper. So I hope you see this, @kenvandine
Issue: Thunderbird crashes upon launch
Steps to reproduce:
- Install Thunderbird latest/beta 78.3.1
snap run thunderbird from the command line
- Expected results: Thunderbird starts up with account setup wizard
- Actual results: Mozilla Crash Reporter pops up with all text replaced by rectangles (see linked screenshot)
- OS: Ubuntu 20.04
- Desktop: GNOME on Xorg
Terminal output (apologies for the garbled powerline stuff):
mads ~ snap run thunderbird
Gtk-Message: 13:54:23.157: Failed to load module "canberra-gtk-module"
Gtk-Message: 13:54:23.158: Failed to load module "canberra-gtk-module"
ExceptionHandler::GenerateDump cloned child 749349
ExceptionHandler::SendContinueSignalToChild sent continue signal to child
ExceptionHandler::WaitForContinueSignal waiting for continue signal...
mads ~ Gtk-Message: 13:54:24.528: Failed to load module "canberra-gtk-module"
Gtk-Message: 13:54:24.529: Failed to load module "canberra-gtk-module"
@seb128 can you reproduce this? It’s starting fine for me, but I don’t really use it.
I’m running it here on 20.10. But mine was already setup. So it’s possible I’m not on the same code path as I won’t be running the first run wizard.
I am unable to reproduce issue rather than the “daily build” welcome screen
I tried uninstalling, rebooting and reinstalling. Same result. Are there any snap options that I can reset? Other variables that are relevant to snap that I can tweak? I am getting the same thing from the stable release BTW, and the downloaded tar.bz2 off of mozilla.net runs fine.
Try dropping all the fontconfig caches.
I removed the symlink ~/.local/share/fonts (linked to a static folder with various fonts) and ran
fc-cache --really-force . Then ran snap run thunderbird. That seems to have done it - now I’m getting the account setup wizard. I wonder if it’s the symlinking or one specific font that kills it?
Thanks for the help, guys.
EDIT: I guess I spoke a little too soon. Thnderbird runs and responds but all windows I open have rectangles of varying widths as titles on the title bars (similar to the ones in the screenshot above). I don’t think I have installed any fonts systemwide and all those I had as a user should have been removed by the actions above.