Bluemail not working

I tried to install Bluemail. When I start it, after a long time, the screen appears asking me to enter an email account. But the key I should click on does not respond to the mouse or keyboard. I use Ubuntu Budgie 18.04.3 and, until now, I have never had any problems.

I have this problme ,

Same problem also found in Linux Mint Tricia. Nobody answers? … Is it possible to know if there is a solution or what the problem is?

@maudel A lot of us have been away for an end-of-year break. Mostly back now though.

Have you tried contacting the snap’s publisher about this?

yes, I just sent an email to Bluemail support today representing the problem. I wait for them to answer me