Linux Mint 19.3 Cinnamon. This morning Bitwarden is not opening from my toolbar or from my program list. Click on the icon and nothing. Have rebooted. Not showing. Bitwarden has been installed for almost a year now and has worked perfectly. Yesterday was absolutely fine. No system upgrades or any other possible causes. I am not an IT person, I am a writer, so please ‘speak slowly’ to me. Any advice or guidance would be appreciated.
take a look with the snap changes command in a terminal if you see any errors or unfinished tasks … it seems the bitwarden snap got updated on the 19th …
The result was:-
snap changes
Command ‘snap’ not found, but can be installed with: sudo apt install snapd
I am assuming this means that my Bitwarden has disappeared? Am I also to assume that all my data within the program is now gone? Thanks for the support Ogra, very much appreciated.
well, it means that you or something else uninstalled the support for snap packages …
are you actually sure you had bitwarden installed as a snap before and not through some other way (as far as i know the mint developers are not keen on snaps so you have to jump through some hoops to even get snapd installed at all) ?
This is very interesting. I installed Bitwarden via my Mint Software Manager. It was listed there, it installed, it has worked perfectly fine for nearly a year now. This morning it is gone. Here is a screenshot taken right now of my Software Manager on Mint offering Bitwarden with the link to bitwarden.com Bitwarden|581x500
well, then i think you are not using and have not used the snap package at all, so you should rather ask in a LinuxMint forum, since our issue does not seem to be related to the snap …
Ogra, thanks for this feedback. Bearing in mind what I said at the top of the thread that I am not an IT person, please would you be so kind as to clarify my own confusion. That is that Snapcraft and Bitwarden are two separate entities. That bitwarden.com is nothing to do with snapchat. In this instance, the suggestion is that I should speak to Linux Mint about a failure of Bitwarden even though they are not Bitwarden or related to it other than it is a program that works on their OS. I am just very confused and as you will understand this relationship between snapchat and bitwarden is a source of bemusement to me. Appreciate your patient support very sincerely.
Just to be clear, Snapcraft has no affiliations with Snapchat, the instant messenger people. Snapcraft is a Canonical (best known for Ubuntu) project. And no, Bitwarden is not affiliated with Snapcraft or Snapchat. However, the Bitwarden snap is officially produced by Bitwarden, so it’s not so much a “snapcraft owns them” kind of affair as much as is it is that Bitwarden does officially use snap as one distribution target.
It sounds to me there’s a good chance you’re using Bitwarden packaged as a Flatpak, which has had a relatively big update in the past 24 hours that might explain things. So either this is a problem with Flatpak (the package manager for flatpaks) that’s probably best suited in the Linux Mint forums, or the specific Bitwarden flatpak, where you could raise an issue here
in linux software is often delivered as packages … while bitwarden is available as a snap package and while you can ask here when you hit issues with the bitwarden version packaged as a snap, your system actually lacks snap package support …
since you installed bitwarden through the Linux Mint package manager i was pointing you to ask rather in a Mint forum …
nobody here will know anything about the native Mint package of bitwarden or any other package format the Mint software center might use, so you will likely not get any useful help for your problem here …
Thanks ever so much Ogra. Really appreciate the time you have taken here. I was not being hypercritical in any way but genuinely expressing my own confusion. Really appreciate your time. Thanks. Jack.
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