App Center 1.0.0 - something went wrong

snap
1

Hi there

Since about May 1st 2025 (10 days now), the App Center showed the message “something went wrong” (under Manage).

Several times I tried the Retry button without success (even after restarting the machine).

I then tried Check status and landed on snapcraft.io where nothing wrong was notified.

I then tried to uninstall App Center 1.0.0 to reinstall it, but never found the right help to uninstall App Center.

I then registered to forum.snapcraft.io and received approbation last Wednesday.

I don’t really know to which topic I should park my question.

Can somebody help me find a way of solving that problem?

I’m using Ubuntu 24.04.2 LTS on this machine (HP ProBook 455 G5) since October 2024 (about six months), and it’s the first time I have this message “something went wrong”.

Furthermore, I have been using Ubuntu for about 10 years now on several machines, and I don’t remember ever having a problem with the App Center (or how it was called back then) since then.

Thanks in advance for your help.

PS: Here below the System Details of my machine

System Details Report

Report details

  • Date generated: 2025-05-10 17:29:42

Hardware Information:

  • Hardware Model: HP HP ProBook 455 G5
  • Memory: 8.0 GiB
  • Processor: AMD A10-9620P RADEON R5, 10 COMPUTE CORES 4C+6G × 4
  • Graphics: AMD Radeon™ R5 Graphics
  • Disk Capacity: 256.1 GB

Software Information:

  • Firmware Version: Q84 Ver. 01.23.00
  • OS Name: Ubuntu 24.04.2 LTS
  • OS Build: (null)
  • OS Type: 64-bit
  • GNOME Version: 46
  • Windowing System: Wayland
  • Kernel Version: Linux 6.11.0-25-generic
2

I already had this error message when trying to update apps from the Snap store (as soon as the computer has loaded), while the (Snap) apps I wanted to update were already updating automatically in the background.

I suggest to uninstall then reinstall the App center from terminal (I’m not sure of these commands):

sudo apt purge snap-store
sudo apt install snap-store
3

You should never do that without first checking which channel was used before you uninstalled the snap, please check first with snap info snap-store what channel the package is tracking, else it will be impossible to ever fix the issue…