Snap-store "Unable to download updates" Message

snap
1

The message appears at the top of Snap Store Software on Ubuntu 18.04.1 LTS

“Unable to download updates:
failed to download https://odrs.gnome.org/1.0/reviews/api/ratings: Connection terminated unexpectedly”

Icons of downloaded software, as well as non-downloaded software, are changed to the violet color square, many software are not clickable and screenshots of listed software are also not available in Snap Store.
Why this message occurred? can this be resolved by Snap Store itself or via updates?
No code tweaks, please.

PS: My internet is working fine.

2

I’ve a similar bug too…

Screenshot_2019-05-19_18-17-39
Screenshot_2019-05-19_18-17-391252×899 209 KB

3

That looks like the odrs service is down - which we can see from visiting https://odrs.gnome.org/ -

Screenshot_20190519_163412
Screenshot_20190519_1634121399×422 28.7 KB

In addition, it’s a known bug that the software store doesn’t behave gracefully when the odrs reviews site is down. https://gitlab.gnome.org/GNOME/gnome-software/issues/527

4

Looks like the service is back up and running now.

Screenshot_20190519_170852
Screenshot_20190519_1708521369×614 68.2 KB

5

how you got that screen in my case when i visit link page says

Permission denied: 401 Unauthorized: The server could not verify that you are authorized to 
access the URL requested. You either supplied the wrong credentials (e.g. a bad password), or 
your browser doesn't understand how to supply the credentials required.
6

Looks like the ODRS site changed so now it blocks showing the content.