Unable to download/install public snaps from brand store

snapd
1

We have a brand store, where we upload our own snaps. We’re not able to download any snap from that brand store.

snap download <snap-name>

is always showing snap not found. But, for most cases, it’s able to install the snap. But we 2-3 days ago uploaded another snap. We’re not able to neither download nor install this snap. What we have tried till now

UBUNTU_STORE_AUTH=$(cat cred.txt) snap install <snap-name>

UBUNTU_STORE_AUTH_FILENAME=cred.txt snap install <snap-name>

and

UBUNTU_STORE_ID=<store-id> UBUNTU_STORE_AUTH=<auth> snap install <snap-name>

None of the above ones have worked yet. Is there any specific reason why this is happening? Could someone suggest some possible ways to debug it?

2

First of all snap download is actually a separate thing (implemented in the “snap” tool, not in snapd), which explains the difference between download and install, there are prior discussions around this setup …

Regarding the snap you can neither download nor install, are you sure it passed automatic review and was actually released to a channel ?

1 Like
3

Yes, it’s released in edge and stable channel and is also accessible via snapcraft.

Rev.    Uploaded              Arches    Version    Channels
5       2026-01-19T18:24:46Z  amd64     6.10.1     latest/edge*,latest/stable*

This is the output of snapcraft revisions <snap-name>

2 Likes
4

@ogra Any possible solution for this? Any suggestion on how should we debug this?