Shortcut not appearing in the Ubuntu UI

I published a game, following the Publish Your Unity Games in the Snap Store tutorial. It works, but several users have told me that there’s no shortcut in their UI after they install it, and I can consistently recreate it on a standard Ubuntu 20.04 live USB. I’ve double checked the .desktop file, and the Desktop files for menu integration page, and as far as I can tell, I’ve done everything right. The shortcut isn’t broken or anything, it’s just not there. Am I missing something obvious?

Anyone have any idea?

whats the name of your snap in the store so someone could take an actual look ?

It’s Nightfall Hacker.