Multiple devices fail to upgrade


#1

We have seen a significant amount of devices (~10%) that fail to upgrade. While it is possible that it is a network problem for some of them, even some of the devices in our test setup fail to upgrade. Some of these versions are running on a version with a known bug, so customers are complaining.

How do we go about resolving this?


#2

Are these devices to which you have SSH access, then? Do you see the failed upgrade in snap changes? You can get further information on the upgrade with snap change <change id>, which may prove helpful to determining why the upgrade failed.